| Customer Satisfaction Report |
|
Manage IT customer satisfaction |
Market IT services and solutions |
| IT Demand Forecast |
|
Perform demand side management DSM for IT services |
Manage IT customer satisfaction |
| Service Level Agreement |
|
Develop and manage IT service levels |
Perform demand side management DSM for IT services |
| Marketing Campaign Performance |
|
Market IT services and solutions |
Develop IT services and solutions strategy |
| IT Service Strategy |
|
Develop IT services and solutions strategy |
Develop and manage IT service levels |
| IT Performance Evaluation |
|
Evaluate and communicate IT business value and performance |
Manage the IT portfolio |
| IT Business Value Report |
|
Evaluate and communicate IT business value and performance |
Develop IT services and solutions strategy |
| IT Financial Forecast |
|
Evaluate and communicate IT business value and performance |
Perform planning budgeting forecasting |
| Enterprise Architecture Framework |
|
Define the enterprise architecture |
Manage the IT portfolio |
| IT Portfolio Scorecard |
|
Manage the IT portfolio |
Evaluate and communicate IT business value and performance |
| IT Innovation Proposal |
|
Perform IT research and innovation |
Develop the enterprise IT strategy |
| Enterprise IT Strategy |
|
Develop the enterprise IT strategy |
Define the enterprise architecture |
| Enterprise IT Strategy |
|
Develop the enterprise IT strategy |
Develop IT services and solution delivery strategy |
| Enterprise IT Strategy |
|
Develop the enterprise IT strategy |
Develop the IT development strategy |
| Service Lifecycle Plan |
|
Perform IT services and solutions life cycle planning |
Develop and maintain IT services and solutions architecture |
| IT Development Strategy |
|
Develop the IT development strategy |
Perform IT services and solutions life cycle planning |
| Maintenance Record |
|
Maintain IT services and solutions |
Develop and maintain IT services and solutions architecture |
| IT Service Release |
|
Create IT services and solutions |
Maintain IT services and solutions |
| Solution Design Package |
|
Create IT services and solutions |
Design and plan asset construction |
| Solution Architecture |
|
Develop and maintain IT services and solutions architecture |
Create IT services and solutions |
| Release Performance Report |
|
Plan and manage releases |
Develop the IT deployment strategy |
| Release Plan |
|
Plan and manage releases |
Create IT services and solutions |
| IT Deployment Strategy |
|
Develop the IT deployment strategy |
Plan and implement changes |
| Change Implementation Plan |
|
Plan and implement changes |
Plan and manage releases |
| Information Resource Inventory |
|
Manage information resources |
Perform enterprise data and content management |
| Information Management Strategy |
|
Develop information and content management strategies |
Define the enterprise information architecture |
| Data Quality Assessment |
|
Perform enterprise data and content management |
Manage information resources |
| Enterprise Information Architecture |
|
Define the enterprise information architecture |
Manage information resources |
| Infrastructure Resource Allocation Plan |
|
Manage IT infrastructure resources |
Manage IT infrastructure operations |
| Infrastructure Incident Record |
|
Manage IT infrastructure operations |
Support IT services and solutions |
| Infrastructure Performance Report |
|
Manage IT infrastructure operations |
Plan and implement changes |
| Support Issue Analysis |
|
Support IT services and solutions |
Manage IT infrastructure resources |
| Service Delivery Request |
|
Support IT services and solutions |
Execute service delivery |
| IT Service Delivery Strategy |
|
Develop IT services and solution delivery strategy |
Develop IT support strategy |
| IT Service Delivery Strategy |
|
Develop IT services and solution delivery strategy |
Develop and manage IT service levels |
| IT Service Delivery Strategy |
|
Develop IT services and solution delivery strategy |
Initiate service delivery |
| IT Support Strategy |
|
Develop IT support strategy |
Manage IT infrastructure resources |
| IT Support Resource Assignment |
|
Enable service delivery resources |
Support IT services and solutions |
| IT Provisioning Request |
|
Manage employee orientation and deployment |
Support IT services and solutions |
| IT Solution Request |
|
Improve processes |
Create IT services and solutions |